Cookie policy
Last updated: 3 July 2026
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help sites work properly, remember preferences, and understand how visitors use the site.
We also use similar technologies such as local storage and session storage where needed for the Carepad platform to function.
How we use cookies
Carepad uses cookies and similar technologies to:
- keep you signed in and maintain secure sessions;
- remember preferences and settings;
- protect against fraud and abuse;
- measure website traffic and improve our marketing pages.
Types of cookies we use
Strictly necessary
Required for core functionality, such as authentication, security, and load balancing. These cannot be switched off in our systems.
Functional
Remember choices you make (for example, dismissing a notice or keeping you logged in) to provide a more personalised experience.
Analytics
Help us understand how visitors use our public website so we can improve content and performance. Where used, analytics cookies are only placed with your consent on the marketing site.
Cookies on the marketing website vs the platform
This policy applies to cookies used on the public Carepad website (for example, carepad.co.uk). When you sign in to your organisation's Carepad tenant, additional strictly necessary session cookies are used to operate the application securely.
Managing cookies
You can control cookies through your browser settings, including blocking or deleting cookies. Blocking strictly necessary cookies may prevent parts of Carepad from working correctly.
Where we use non-essential cookies on the marketing site, we will ask for your consent before placing them. You can withdraw consent at any time by clearing cookies or updating your browser preferences.
Third-party cookies
Some cookies may be set by third-party services we use, such as payment providers or analytics tools. Those providers process information in accordance with their own privacy policies.
More information
For how we handle personal data, see our privacy policy. If you have questions about cookies, contact [email protected].